SampleIQ is the engine that drives smart sampling programs, automating processes to optimize inventory and reconciliation data collection and compliantly provide samples to HCPs. SampleIQ enables our team to dive deeper into your engagement.
The most complete CRM engineered for life sciences and equipped with omni-channel capabilities. CATS empowers you to manage all interactions with partners and customers, access markets, and grow your business for accelerated commercial success.
Translating complex data into relevant information requires experience and knowledge. Synergistix and Archi-Tech bring decades of hands-on experience in life science data.
Our mission is to deliver commercial solutions for life sciences in sampling services, CRM, and data management and analytics backed by comprehensive operational support.
Synergistix started as a consultancy in 1997 and quickly evolved to focus on salesforce automation in life sciences, incorporating compliant sampling services over time. For nearly three decades, we’ve enabled pharmaceutical and medical device manufacturers to build effective teams, lasting customer relationships, and sustainable business growth.
With 25+ years immersed in sampling, CRM, and data management and analytics, we have an impressive, ever-evolving reserve of industry knowledge to share with you. Keep a finger on the pulse with Synergistix.
Ensure pharma samples shipped directly to practitioners are received
efficiently and compliantly to enable improved pharma sampling program
ROI over time.
SampleIQ automates processes to optimize the management of your DTP pharma sampling program, delivering unmatched speed, accuracy, and compliance assurance. Our flexible, state-of-the-art system doesn’t just manage your program; it optimizes it. Here’s how:
Enhance service and save time in your sampling program with HCP electronic sampling requests. Processing paper requests and receipt forms manually is time-consuming and potentially leads to human error. For inbound paper forms, we combine advanced optical character recognition (OCR) technology with visual verification to translate paper requests into an electronic format. This allows for more efficient and accurate sampling request processing. Both digital records and original paper request images are stored in the system and can be easily accessed using our viewers.
See How It Works
SampleIQ’s cutting-edge rules manager powers faster, more reliable sampling request processing and eligibility verification across every channel. By integrating seamlessly with your existing systems through standard interfaces and web services, SampleIQ ensures easy deployment and smooth operation. Our flexible platform enforces standardized business and compliance rules across multiple programs, minimizing manual errors and ensuring only valid orders are fulfilled. The result? Streamlined compliance, fewer exceptions, and a program that runs like clockwork. Rules processing examples:
After processing pharma sample orders, SampleIQ uses cutting-edge automation to monitor and track each shipment. Our Shipment Manager displays detailed shipment information, providing operational teams visibility into shipment status.
Explore the Details
Post-shipment, SampleIQ automatically tracks AOC compliance to reduce risk and keep your program on track. Our intelligent rules engine validates returned AOCs for completeness and accuracy based on your specific business rules. When AOCs aren’t received on time (or come back with errors), SampleIQ’s built-in follow-up tools spring into action, so your HCPs aren’t disrupted, and your program stays compliant. The result is simple: proactive compliance monitoring that reduces exceptions and preserves a seamless ordering experience.
Discover What’s Possible
The SampleIQ communication manager offers a variety of automated emails and SMS text alerts to keep the HCPs, field personnel, and operational teams informed through every step of the pharma sampling ordering process. In addition, SampleIQ uses automated communications to streamline the AOC follow-up process, improving overall compliance. Communication examples:
As a component of the Prescription Drug Marketing Act (PDMA)-required security and audit system, our team will manage the entire signature audit process for both random and for-cause audits. After the letters are sent, SampleIQ uses automation and rules management to monitor and record the receipt of returned responses. Our operations team will work with you to research and document any negative or insufficient responses.
Let’s Discuss Your Needs
SampleIQ offers a robust DTP dashboard with information to aid you in the management of your direct-to-practitioner sampling programs. These dashboards provide operational metrics such as sales force sampling and HCP ordering trends. Synergistix can also build data warehouses based on your unique business goals. For organizations that need additional pharmaceutical analytics support, we can provide ad hoc reports to get the right information to the right people.
Book Time with an Expert
Accelerate market access with a highly skilled, service-oriented
team with over 25 years of pharmaceutical industry experience.
Speak to the team dedicated to the sample accountability
and your commercial success.