SampleIQ is the engine that drives smart sampling programs, automating processes to optimize inventory and reconciliation data collection and compliantly provide samples to HCPs. SampleIQ enables our team to dive deeper into your engagement.


The most complete CRM engineered for life sciences and equipped with omni-channel capabilities. CATS empowers you to manage all interactions with partners and customers, access markets, and grow your business for accelerated commercial success.


Translating complex data into relevant information requires experience and knowledge. Synergistix and Archi-Tech bring decades of hands-on experience in life science data.

Operational Support

Our mission is to deliver commercial solutions for life sciences in sampling services, CRM, and data management and analytics backed by comprehensive operational support.

Our Story

Synergistix started as a consultancy in 1997 and quickly evolved to focus on salesforce automation in life sciences, incorporating compliant sampling services over time. For nearly three decades, we’ve enabled pharmaceutical and medical device manufacturers to build effective teams, lasting customer relationships, and sustainable business growth.


With 25+ years immersed in sampling, CRM, and data management and analytics, we have an impressive, ever-evolving reserve of industry knowledge to share with you. Keep a finger on the pulse with Synergistix.

Sampling Support

SampleIQ is backed by comprehensive operational support from our team
of leaders in providing accurate, reliable, and timely sample services to
clients. Our commitment to excellence is demonstrated through our
experience, people, and signature customer service.

Success with Sampling

Synergistix’s world-class operations team combines a wealth of knowledge and experience with our well-established, service-oriented culture to provide the ultimate client experience. Our goal is to build an unparalleled partnership while remaining committed to the overall success of your program.

  • Help you become proficient and independent with SampleIQ and other supported programs
  • Provide PDMA, AMA, federal, and state sample reporting for areas covered under our solution
  • Conduct ongoing sample accountability (PDMA) training in person and online
  • Capture, approve, and submit reportable events via our FDA reporting system
  • Provide all necessary hardware, setup, and configurations for each device
  • Ensure your cross-functional support team is built for optimal operational design
  • Leverage a fully validated backend system for file processing, exports, business continuity, and more
  • Implement a Learning Management System to support SCORM courses and all training efforts
  • Perform depot services on end-user devices as needed

Unmatched Experience

Since 1997, Synergistix has driven the commercial success of life sciences companies by enabling them to build strong customer relationships and highly effective sales teams. As a leading provider among CRM and sample accountability companies, we’re valued for our collaborative approach, respected for our technical excellence, and trusted to provide industry-leading security and innovation.

True Partnership

Thanks to our strong, longstanding commitment to and understanding of the life sciences industry, the Synergistix operations and compliance teams serve as true partners to our clients. Our expert team has extensive experience in delivering a range of sample accountability and compliance services, allowing your teams to focus on driving commercial success.

Signature Customer Service

At Synergistix, customer service is key to building lasting client relationships. We partner closely with you to understand your unique needs and challenges. Our personalized solutions and support ensure that you receive the best possible service.

Order Mitigation & Escalation

Based on business rules, sample requests can sometimes require manual intervention. SampleIQ provides exception managers that allow our team to review these items and follow client-defined actions for remediation, helping to ensure a positive HCP experience.

Regulatory Support

Complete regulatory filings with crucial information for signature audits, reportable events, and more with our sample solutions. Scrutiny is expected in sales and marketing, drug price reporting, patient privacy, clinical operations, and manufacturing. Integrating all functions and departments into SampleIQ allows you to streamline information, synchronize reporting, and enforce business rules in real time.

Sample Allocation Tool

Allocate sample units for representative or DTP systems and maintain a complete audit trail for research and troubleshooting. Move allocations among team members, and set the number of samples by brand, product, or salesforce. The pharmaceutical sample allocation tool can integrate with your CRM to easily push and pull data.

Data Transfers & Integration

We offer a full suite of inbound and outbound data integration services based on standard interface layouts, allowing all information within the system to be imported from or exported to other external systems. Optionally, we offer services to create custom interfaces to meet your unique business needs.

Prescriber Validation

We’ll manage the processing of prescriber validation to verify the State License Numbers of MDs, DOs, and mid-level practitioners before sending pharmaceutical samples their way. This includes additional business rules and state-level regulations regarding the right to sample by practitioner type and revalidate them annually.

Project & Account Management

Ensure successful project implementation and ongoing partner engagement with a highly skilled, service-oriented team that understands the inner workings of a complex, ever-evolving industry. We can provide quality support for using SampleIQ and getting the right pharmaceutical samples to the right people.

  • Designated project manager
  • Weekly project status meetings
  • Additional vendor management
  • Dedicated account managers
  • Monthly tracking and reporting
  • Quarterly performance reviews
  • Status conference calls as needed

More Than a Solutions Provider

Speak to the team dedicated to the sample accountability
and your commercial success.

Our company has been a Synergistix client for nearly ten years, and we've had nothing short of a positive experience! The dedication of the organization to the client is next level. Synergistix's expertise and attention to detail are truly unmatched, and we look forward to our continued partnership.

- Taylor Kananen: Manager, Commercial Operations
Almirall, LLC

We've been a Synergistix customer for over ten years now. I'd highly recommend Synergistix for their incomparable level of commitment to top-notch customer service and dependability. Our partnership is backed by their strong track record in the life sciences arena and excellent CATS CRM ecosystem.

– David Rodrigues: Director, Sales Operations
Exeltis USA, Inc

We've partnered with Synergistix for over fifteen years. As we deliver our products to diabetes patients nationwide, we need simplified, aligned data. Synergistix supplies us with precise target groups and tools to generate analytics and reporting for our sales reps and leadership team. Synergistix has replaced the need for specialized IT and allows us to be more nimble in decision-making. Customer service is impeccable. Our relationship is one of family, hence the term “partners.”

– Michelle Wakeley: Senior Manager, Strategic Sales Effectiveness
Ascensia Diabetes Care

Regardless of our business challenges and opportunities, I've found that Synergistix has always been able to keep up with our high expectations. Whether looking to expand our sales footprint, build new features into our CRM system, or leverage our CRM to its full capabilities, I've always counted on Synergistix for their opinions and expert feedback. I truly value our partnership with Synergistix and thank them for their continued support and dedication.

– David Rodrigues: Director, Sales Operations
Exeltis USA, Inc