SampleIQ is the engine that drives smart sampling programs, automating processes to optimize inventory and reconciliation data collection and compliantly provide samples to HCPs. SampleIQ enables our team to dive deeper into your engagement.


The most complete CRM engineered for life sciences and equipped with omni-channel capabilities. CATS empowers you to manage all interactions with partners and customers, access markets, and grow your business for accelerated commercial success.


Translating complex data into relevant information requires experience and knowledge. Synergistix and Archi-Tech bring decades of hands-on experience in life science data.

Operational Support

Our mission is to deliver commercial solutions for life sciences in sampling services, CRM, and data management and analytics backed by comprehensive operational support.

Our Story

Synergistix started as a consultancy in 1997 and quickly evolved to focus on salesforce automation in life sciences, incorporating compliant sampling services over time. For nearly three decades, we’ve enabled pharmaceutical and medical device manufacturers to build effective teams, lasting customer relationships, and sustainable business growth.


With 25+ years immersed in sampling, CRM, and data management and analytics, we have an impressive, ever-evolving reserve of industry knowledge to share with you. Keep a finger on the pulse with Synergistix.

Introducing the New HCP Portal: Revolutionizing Sample Ordering for Healthcare Professionals

August 22, 2023 | Synergistix

In today’s fast-paced world, innovation is no longer a choice, but a necessity, especially within the ever-evolving healthcare landscape. With 87% of HCPs going into 2023 expressing a preference for either all-virtual or a mix of in-person and virtual meetings, staying ahead of the technological curve is essential. At Synergistix, we do more than “keep up”. We’re determined to pave the way and provide the life sciences industry with the most compliant, efficient solutions possible.

We’re excited to introduce the evolution of our HCP Portal offering, the new HCP Portal, a cutting-edge tool that empowers pharma companies to engage with HCPs effectively, providing them a platform to order drug samples and connect with the right patients at the right time. Note to current users: it’s the same HCP Portal you know and rely on but on a whole new level of functionality and convenience. Your evolving needs fuel our evolving innovation. Let’s dive deeper.

Key Benefits of the HCP Portal

The new HCP Portal is more than an upgrade—it’s a transformation. Here’s how it’s poised to redefine sample ordering and the user experience:

  1. Corporate Branding The portal’s user-friendly design ensures a seamless experience, complemented by customization options that align with your brand’s corporate identity and web presence to be a true continuation of your current web presence.
  2. Enterprise Account Concept Link all HCPs under one account and empower non-practitioner team members to assist in ordering while maintaining centralized control over member profiles, permissions, and access levels. This ensures samples can be shipped to all desired locations associated with your practice, promotes efficient sample acquisition, and improves record-keeping, eligibility monitoring, and compliance adherence.
  3. Responsive Design Ensure a seamless and secure user experience from any device, wherever your team is. This flexibility makes product identification and ordering effortless, whether working from phones, tablets, or laptops to get the job done.
  4. High-End Ordering Experience Experience a premium ordering process with an intuitive portal interface for effortless sample ordering that offers the ability to display high-resolution images of your products, easily access your cart and checkout, and capture signatures.
  5. Improved Data Accessibility Tap real-time insights into sample orders and distribution on a streamlined dashboard that facilitates swift knowledge sharing and informed decision making.
  6. Enhanced Management & Control Efficiently manage electronic Acknowledgments of Content (eAOCs) through digital processing for requests from the portal or other channels. Ensure a seamless ordering experience by clearing AOCs and enforcing custom business rules. Maintain control and compliance by restricting orders to eligible HCPs and implementing rules for product limits, order frequency, and AOC completion.
  7. HCP & Product Eligibility Monitoring

Integrate the HCP Portal with SampleIQ to flag discrepancies according to PDMA business rules automatically. Users can quickly take action to resolve issues of eligibility and availability, ensuring a smooth sample delivery and positive ordering experience.

Are You Ready to Level Up?

We understand the need for samples and a hassle-free ordering experience, so we’re approaching it head-on with a technological solution that revolutionizes sample ordering and supports high standards of care. We’re constantly observing the changing dynamics of HCP work environments to see how we can update our offerings to be compliant and efficient for you.

Synergistix leads the market by offering features and experiences that others aren’t. To us, it’s about more than keeping up. It’s about leading the way. Our commitment to advancing technology to support our partners better is unwavering, and our new portal aligns perfectly with this direction. Explore the upgraded HCP Portal today and take advantage of its cutting-edge features to transform your sample ordering experience.



More Than a Solutions Provider

Speak to the team dedicated to the sample accountability
and your commercial success.

Our company has been a Synergistix client for nearly ten years, and we've had nothing short of a positive experience! The dedication of the organization to the client is next level. Synergistix's expertise and attention to detail are truly unmatched, and we look forward to our continued partnership.

- Taylor Kananen: Manager, Commercial Operations
Almirall, LLC

We've been a Synergistix customer for over ten years now. I'd highly recommend Synergistix for their incomparable level of commitment to top-notch customer service and dependability. Our partnership is backed by their strong track record in the life sciences arena and excellent CATS CRM ecosystem.

– David Rodrigues: Director, Sales Operations
Exeltis USA, Inc

We've partnered with Synergistix for over fifteen years. As we deliver our products to diabetes patients nationwide, we need simplified, aligned data. Synergistix supplies us with precise target groups and tools to generate analytics and reporting for our sales reps and leadership team. Synergistix has replaced the need for specialized IT and allows us to be more nimble in decision-making. Customer service is impeccable. Our relationship is one of family, hence the term “partners.”

– Michelle Wakeley: Senior Manager, Strategic Sales Effectiveness
Ascensia Diabetes Care

Regardless of our business challenges and opportunities, I've found that Synergistix has always been able to keep up with our high expectations. Whether looking to expand our sales footprint, build new features into our CRM system, or leverage our CRM to its full capabilities, I've always counted on Synergistix for their opinions and expert feedback. I truly value our partnership with Synergistix and thank them for their continued support and dedication.

– David Rodrigues: Director, Sales Operations
Exeltis USA, Inc