Sampling

SampleIQ is the engine that drives smart sampling programs, automating processes to optimize inventory and reconciliation data collection and compliantly provide samples to HCPs. SampleIQ enables our team to dive deeper into your engagement.

CRM

The most complete CRM engineered for life sciences and equipped with omni-channel capabilities. CATS empowers you to manage all interactions with partners and customers, access markets, and grow your business for accelerated commercial success.

Data

Translating complex data into relevant information requires experience and knowledge. Synergistix and Archi-Tech bring decades of hands-on experience in life science data.

Operational Support

Our mission is to deliver commercial solutions for life sciences in sampling services, CRM, and data management and analytics backed by comprehensive operational support.

Our Story

Synergistix started as a consultancy in 1997 and quickly evolved to focus on salesforce automation in life sciences, incorporating compliant sampling services over time. For nearly three decades, we’ve enabled pharmaceutical and medical device manufacturers to build effective teams, lasting customer relationships, and sustainable business growth.

Resources

With 25+ years immersed in sampling, CRM, and data management and analytics, we have an impressive, ever-evolving reserve of industry knowledge to share with you. Keep a finger on the pulse with Synergistix.

COVID-19 & Implications on the Future of Sample Management

November 19, 2021 | Synergistix

COVID-19 has significantly changed how our interactions are conducted, shifting to predominantly virtual communication between vendors and life science companies. Seemingly overnight, the world was turned upside down and companies were left to figure out how to conduct business in a safe environment. Virtual environments have been around since the early 2000s and late 1990s, but through this international pandemic, we really recognized what these platforms were capable of.

Pre-COVID-19, the drug sampling management world was still conducted in person. Interactions required representatives walking into offices, speaking with the doctor and staff about the drug. This provided opportunities to build trust and to establish relationships with doctors, office managers, nurses and the rest of the staff. What is of most importance right now is maintaining those close relationships in a digital space.

Sample Management & Supply Chain

After COVID-19 hit, like many industries, life sciences had to come face-to-face with a long ignored means of communication, strictly digital communications to remain safe and stop the spread of COVID-19. But how could this transition be done seamlessly? 

That’s where Synergistix comes in. Sample management may have been changed forever since the move towards a digital space. However, this is not entirely driven by COVID-19. In 2006, professional companies were conscious and talking about not being left behind. Sampling was not a replacement for the salesforce, but it was an addition or an enhancement to it. This was developing into a big push for companies to evaluate how they were doing business.

Digital Transformation & Customer Experience

Within a year after that, how sampling can drive revenue through customer centric marketing positions, the sampling programs report and part of management strategies for the pharmaceutical industry. In comparison to other industries, this sector is quite a bit behind, in terms of the digital revolution.  

COVID-19 & The Future of Sample Management

In the life sciences industry, people are accustomed to creating these long lasting relationships through in-person interactions. However, COVID-19 left many individuals in prominent fields at a crossroads: Evolve with a webcam, make communication mobile friendly and move your service online or be left behind. Through SAMPLE IQ, Synergistix helps make this transition as seamless as possible. SAMPLE IQ is an all inclusive platform that allowed vendors to communicate directly through the platform internally and with physicians. 

There were numerous gatekeepers: administrators, nursing staff, and other medical personnel could get in between] access to that HCP or that prescriber. But now with COVID-19, it was a moratorium, making it impossible to go into an office if necessary.

With SAMPLE IQ, the entire sampling process can be done digitally. Doctors can e-sign to show that they are complying with federal guidelines. Although the process has changed, Synergistix is still here to ensure that everyone is compiling with the rules for receiving pharmaceutical products, every step of the way. 

COVID-19 has forever changed sample management. Thankfully, Synergistix has been long ahead of the curve. Contact us today for further information on how we can provide you with your drug sample management or sample accountability services needs today.

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More Than a Solutions Provider

Speak to the team dedicated to the sample accountability
and your commercial success.

Our company has been a Synergistix client for nearly ten years, and we've had nothing short of a positive experience! The dedication of the organization to the client is next level. Synergistix's expertise and attention to detail are truly unmatched, and we look forward to our continued partnership.

- Taylor Kananen: Manager, Commercial Operations
Almirall, LLC

We've been a Synergistix customer for over ten years now. I'd highly recommend Synergistix for their incomparable level of commitment to top-notch customer service and dependability. Our partnership is backed by their strong track record in the life sciences arena and excellent CATS CRM ecosystem.

– David Rodrigues: Director, Sales Operations
Exeltis USA, Inc

We've partnered with Synergistix for over fifteen years. As we deliver our products to diabetes patients nationwide, we need simplified, aligned data. Synergistix supplies us with precise target groups and tools to generate analytics and reporting for our sales reps and leadership team. Synergistix has replaced the need for specialized IT and allows us to be more nimble in decision-making. Customer service is impeccable. Our relationship is one of family, hence the term “partners.”

– Michelle Wakeley: Senior Manager, Strategic Sales Effectiveness
Ascensia Diabetes Care

Regardless of our business challenges and opportunities, I've found that Synergistix has always been able to keep up with our high expectations. Whether looking to expand our sales footprint, build new features into our CRM system, or leverage our CRM to its full capabilities, I've always counted on Synergistix for their opinions and expert feedback. I truly value our partnership with Synergistix and thank them for their continued support and dedication.

– David Rodrigues: Director, Sales Operations
Exeltis USA, Inc